Gold and Diamond Tier Benefits
We received a lot of feedback on what you most like about each tier and our opportunity to think more about the progression from Gold to Diamond Elite. Our aim is to offer our Gold Elite members a choice of benefits from among the areas you've indicated are most important to you. Our Diamond tier takes these benefits to the next level - from upgrade priority, even more Bonus Points, a dedicated Diamond Desk at our Call Center and our up-to 48-hours room guarantee. That said, we've heard you and will continue to find ways to evolve both elite tiers
Lauren -
Can you please provide an update on what Hilton is doing to "evolve" the Diamond tier as described in the response above? Specifically, will Hilton consider a guaranteed late checkout for Diamonds as suggested by many in this thread last year? If not, reminding hotels that late checkout (subject to availability...ugh) is a Diamond benefit that should be honored whevever possible would be a good first step.
Thank you