Originally Posted by
lowfareair
Honestly, before the account was reopened, this seems like the type of story that the media would have eaten up. "A simple mistake of $29 caused this traveler's account with 300,000 points - enough to stay in a hotel for up to 10 weeks - to be closed. Should you trust your Hilton points to be available for your next vacation?"
I still believe that this is an extremely serious issue. What are the rules, processes and procedures for closing an account for unpaid bills? As far as I can tell, there are none, or it's absolute in nature. I think flyertalk should post this on the main page/homepage to be honest. That would force Hilton to respond officially. I think it is telling that Lauren hasn't even responded to this thread or acknowledged it.