I get the sense that they threw a lot of money/points at me to get me to shut up. Left me with a bit of a negative feeling, but on the bright side, I now have a two-night stay at the Waldorf Astoria on Valentine's Day that's costing me a total of $71 for the entire stay so...I'm pretty satisfied (if still ticked off about the hotel lying to my face about informing me of the issue at check-in).