WYPFIWYG, What you pay for is what you get. Ryanair have the cheapest tickets (although also expensive ones..) and you can't expect any service. Like a previous poster said, Ryanair don't make a secret of this. I've read incredible stories of how Ryanair treat travellers but on the other hand, their tickets start at 0.1 Euro.
So I'm sorry, this is a risk you take when flying FR.