Originally Posted by scotlass
I'm not sure where to post this, so I am trying here. I have used Ryanair in the past and have booked flights for the future. However, I have not had the experience of a friend, so I am passing on this information. If you book two connecting flights on Ryanair, and they cancel the first one, they will refund your money on the cancelled one, but not on the second one, even though they have been booked consecutively. My friend was going from Rome to Dublin, booking two flights through Stansted. He got an email saying the first one was cancelled, and he can get a refund for the flight. We called Ryanair in Dublin, on speaker phone so I could help, and we were told that there are no refunds for the second flight. The agent said 'we are a point to point airline and do not have connecting flights. You took a chance by booking the second flight'. The only option is to pay the fee for a change of schedule for the second flight. This seems totally ludicrous as it was their fault for the cancellation, but the agent was adamant that he could do nothing. Has anyone else had this experience? I know that when things go well, the prices can't be beat, however, this seems over the top.
You sound surprised? Ryanair is notorious for this sort of carryon, but they don't care. They're cheap, so people fly them. It's as simple as that. Initially it was a controversial business model - Southwest without any loyalty to the customer. Their stellar growth has proven that it's one that works.