Originally Posted by
Fontana
As BA and Iberia are under IAG, would calling the Gold line help me in getting my money or would they tell me to take a hike? Otherwise, will liaise with AESA.
Rant Over

They would just tell you to contact IB as they are the airline involved.
Even though IB,BA,EI are all subsidiaries of IAG they are still separate airlines with their own operating licences and policies etc