Originally Posted by
travelsg
Thanks to both scubaccr and markis10 for the quick reply..
I did put two persons during the booking, but there is no place I can add the second guest name.. scubaccr is spot on about the new Greater China reward policy change.. I called customer care, and confirmed there is no way I can add the 2nd guest name online, but he was able to do it for me AFTER I've provided quite some info about the guest (date of birth, cell number, and last four digit of national id).. The rep. was surprised by the amount of info the system was asking, too..
I will call the hotel later to confirm the guest has indeed been added.. hopefully adding one guest is enough..
The main reason to donate award nights correctly via ringing up IHG is so that the correct guest name appears as Main Guest AND IMPORTANTLY the second guest appears as additional Guest.
(Not so critical if donating to a solo guest stay)
You may ask why get both names added to res., as a)Main Guest b)additional guest !
Reason is security etc, as if you as non-named-guest-on-a-reservation then lose room key, lock yourself out leaving keycard in room.... then hotel reception/manager will not facilitate access to room for you.
Even showing ID, eg it is my Husband/wife , hotel's won't let you into room/provide key, as what if other half was staying secretly with a lover etc, hotel could then be sued etc.