Originally Posted by
T8191
Interesting link,
scillyisles ... thanks for posting.
I've only had one EC261 experience, which was good [for us]. From my KIN TR last March:
What I find troubling is the degree of 'ducking and weaving'. H
owever, I can see the problem when different CS Agents interpret data in different ways, as the FT [the pink one, not this blue one] article noted.
PS: Our case was clear-cut, as engineering work was carried out by someone whose licence had expired
Is there not a unit within BA, if not then there should be one, that provides a clear list of flights that qualify for EU261 and flights they may want to wriggle on.
That would give the phone agents something to work too and eliminate any individual interpretation.