Interesting link,
scillyisles ... thanks for posting.
I've only had one EC261 experience, which was good [for us]. From my KIN TR last March:
Footnote
Sun 20 Mar 16
1203 …. Filed EC261/2004 claim on-line at ba.com for the travel delay outbound.
Mon 21 Mar 16
0804 … BA Customer Relations responded with “The total amount of compensation you’re due is £942.97,.which is.equivalent to €1,200.00 as there are two.passenger included in your claim...I’ve raised a cheque for £942.97, which will be in your name as the primary claimant...You’ll receive it soon.“ WOW, that was quick!!
** Late Edit. BA made little effort to advise pax about EC261, of course, so all the infrequent flyers down the back inevitably will have missed out on a substantial lump sum. That compensation could possibly have covered their fares in Y, for which they had been saving for ages and ages - I feel really sorry for them. Apparently there were some printouts somewhere around Sofitel Reception, but I never found them
What I find troubling is the degree of 'ducking and weaving'. However, I can see the problem when different CS Agents interpret data in different ways, as the FT [the pink one, not this blue one] article noted.
PS: Our case was clear-cut, as engineering work was carried out by someone whose licence had expired
