Originally Posted by Caractacus
I just booked my family on flights from the US to New Zealand using AAdvantage miles, and have received paper tickets. The fare codes for the LAX-AKL via Papeete segment is Z, which I thought was Business class, but the itinerary listed at the front of the ticket clearly states Coach. I just called American and they assure me that Z is Business class, but can't explain why the itinerary says Coach. Can I trust them? I've forked over 125,000 miles for each ticket - I don't want to end up having my family fly Coach all that way...
Does anyone have a list of Air Tahiti fare codes?
It looks like there is a "mapping error" in the "carrier/booking class/cabin table" in Sabre (which AA uses) which "translated" the codes to "text".
When I booked an award for CX from AAdvantage in First Class ("Z" class), the itinerary showed up as "First Class" (which is correct).
However, when my friend booked a flight on BA in "R" class (which is deeply discounted economy, but used to mean "concorde"), the itinerary showed up as "Supersonic Class" even though it really is coach.