Originally Posted by squeakr
The message is a VM option if you call the Premier line, but s o far I haven't heard it on the PremEx line...I've been using it for a few weeks now to check on u/g's I requested online and it works well. Haven't used it to req an u/g yet.
It's on the PremEx line now (which I continue to use because I have the number memorized
). I tried using it today. It takes mne through the whole process, only to say, 'we're sorry, we cannot process your upgrade, you need to speak with an agent...' The system proceeda to transfer me and I get a recording that says, 'We're sorry, we're experiencing technical difficulties. Please try your call later." I then call the Premex line back, hit 3 to speak with an agent. She answers instantly and waitlists me in about 20 seconds.
It'll be a while before they get me to try the automated thingie again. I'll stick with the humans, tyvm.