Route: SEA-ATL
Fare: First (RD)
Status: PM

What Happened: Inbound flight (ATL-SEA) equipment issue at ATL causing delay at SEA for four hours. Bags were loaded onto a different flight without asking for my permission. Due to very late arrival (2am the next day), had to use Uber instead of subway to get to my destination.

Compensation: Received a call offering 10,000 Miles and $25 check to cover Uber, more than one week after I sent out the complaint email.