Originally Posted by
Dave Noble
Regardless, AA is the one that is liable. Even if it is counted as checked through, section 36 of the convention states
Hopefully it is just misunderstood that the bags were checked to ORD. Write back highlighting this and that they were never checked through to BA
Hi guys, I thought I would just update this post so there is a final resolution on it.
I emailed American Airlines and explained the position again and told them I felt it was their responsibility to pay the compensation / reimbursement claim, rather than BA. I didn't get a reply to the email, so about 10 days later I called them and asked for an update. The person on the phone then read my email and referred it for re-examination. On the next day I got a call to say that American Airlines had authorized the baggage delay / reimbursement of purchased items for the full amount I had requested ($1200).
I received the cheque yesterday and have already banked it. YAY!
Thanks to all of you for your help and particularly you, Dave Noble!