The hotel is attached to Suntec Convention Center, so conventions/groups are where most of their business is going to come from. Plus, the hotel was already built before they slapped they JW branding on which is why their rooms may seem so small for what some consider to be a "luxury" brand. I imagine service standards will lean towards catering to big groups and not individualization. And I don't see them keeping their Jo Malone amenities for much longer considering how expensive they are and how much they'll be going through as huge groups go in/out of that property. And expect public areas to be a nightmare - including Club - when they've got groups in house and a convention next door.