I guess the things that interest me are:

Firstly the complaints about the burger becoming worse. If anything this has become miles better, to the point where I will happily order it when I wouldn't have dreamed of doing so before.

Secondly, the afternoon tea and sandwiches are I think a nice offering. You certainly can't get this in Galleries club, where there is salad aplenty, so I am not sure why people are complaining really!

Thirdly, I think a disproportionate amount of perceived quality comes down to presentation. Every now and again BS seems to use slightly less expensive serving crockery, and I thought Galleries Club has edged in front (briefly) with the 'authentic' bowls etc.