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Thread: RTW re-issue concerns (merged thread)
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Old Jan 27, 2017 | 2:16 pm
  #78  
thois
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Originally Posted by anabolism
I hadn't heard that. What's the best way to do so? Say "May I please be connected the the Premium Desk?"
"May I please be connected the the Premium Desk as I am Oneworld Emerald/Sapphire?" And if they ask for reason, I have just explained that I have very complicated change to do.

I originally got once routed to an excellent premium agent by chance. She had empathy for my troubles with new hires and suggested to do that next time. It have worked quite well if the call goes to oz-based call center.

Originally Posted by anabolism
Can you clarify what you mean by "better after local business hours?" Do you mean it is better to call during Sydney local business hours (e.g., 0900-1700) or after the end of business hours (e.g., 1800-2000)?
After the end, maybe around 1600-2000. I don't have enough data points to say more exactly as many other factors affects also. YMMV as always.
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