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Thread: Unilateral closing of account
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Old Jan 27, 2017 | 7:47 am
  #26  
gengar
 
Join Date: Jul 2008
Location: LAS ORD
Programs: AA Pro (mostly B6) OZ♦ (flying BR/UA), BA Silver Hyatt LT, Wynn Black, Cosmo Plat, Mlife Noir
Posts: 5,992
Originally Posted by iflyjetz
In an operation this large, there are going to be some screw-ups.
Sure, but I would put this screwup definitively in the "screwups that shouldn't happen" category. It's disturbing to say the least.

Would be nice to get some comment from HHonorsRepresentative on why the default action when there is a billing issue at a hotel can be closing an HH member's account.
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