Originally Posted by
arlflyer
Yes, I would imagine that it is algorithmic, rather than an auditor poring over every account entry.
IF unpaid charges (older than X days) THEN account freeze.
There will probably be some hoop-jumping-through, but I am sure the account will be reinstated.
Would that algorithm not also include something like:
If card declined, reach out to customer for alternative payment?
Closing the loyalty account doesn't necessarily get the property the money they are really after. For the vast majority of customers the account locking may not have been discovered by the customer for many weeks or months.