Originally Posted by
Oxon Flyer
Travel plans for next week are still uncertain, so, to allow flexibility, 4 consecutive 1-night reservations (at corp rate with same-day cancellation) have been made at the same hotel, with the intention of cancelling one or more of the intermediate nights as plans are confirmed.
The hotel has 'helpfully' combined these reservations, which now show as a single 4-night stay. I'm sure they have done this with the best intentions, but it means that the intermediate nights can't now be cancelled out online and it'll take phone calls/emails or a protracted checkin dialogue to untangle everything.
I'm wondering now how widespread this practice is. Should hotels, by default, assume consecutive reservations should be merged into a single stay, or should they leave them alone and only merge if specifically asked to by the guest ?
In any case, do members have any tips to stop them merging reservations ?
I often have multiple rezzies for a single stay, usually to take advantage of different rates on different nights. My guess is that they do it to ensure that you won't have to change rooms during your stay.
Originally Posted by
rooivalk
They shouldn't be allowed to do it. I mean we book multiple one night reservations for a reason...
Yes, but see above. If they don't see your subsequent reservation on the next night (and there's no particular reason for them to see it when they're setting up for night 1, -- they won't set up for night 2 until the next day), then they might give your room from night 1 to someone else on night 2.