Originally Posted by adambrau

I've had two Global First flights in the past few weeks and while I missed most food offerings due to exhaustion, I think there are 2 things that will make Polaris shine or not):

1. The new seat.
2. A good crew which is never guaranteed, but when they are good on United they can be the best.

Can't wait to get the seat feedback from the domestic inaugural flight. I am booked on the first Int'l Polaris flight on 25 March. While I know there is not the same amount of personal space in Polaris seats as GF, the all aisle access is high on my list.

As per the crew, I would imagine that initial catering and flight attendant training has been less than it needed. Combined with lack of storage with all the new kit and the first real alterations to premium cabin service and I can understand why some employees who have a hard time embracing change are struggling.

Everyone is going to experience YMMV but I don't think we'll really know for sure for at least a year and probably two. Until planes that have the Polaris seats are at 50% + fleet wide.

Adam