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Old Jan 26, 2017 | 6:12 pm
  #77  
anabolism
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Originally Posted by thois
As a OW elite you can ask to get connected to premium desk when calling to normal QF res number, even that it's not possible to call directly to elite numbers without having QF status.
I hadn't heard that. What's the best way to do so? Say "May I please be connected the the Premium Desk?"

Originally Posted by thois
In my experience, changes to get good senior agent when calling QF Australian number are better after local business hours. Even normal calls seems to be routed sometimes to premium desk at that time. If calling late or nighttime more calls seems to be routed to nz that is not so competent than oz team.
Can you clarify what you mean by "better after local business hours?" Do you mean it is better to call during Sydney local business hours (e.g., 0900-1700) or after the end of business hours (e.g., 1800-2000)?
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