Hi Gilbertaue,

I joined A+ last year, so its my first time using my stay plus, and yes, indeed got denied all benefit is quite a surprise. I chose Pullman CP because I thought it would be better value because of the lounge offering, but too bad I do not know about the policy in advance.

hopefully you can clarify with them, I did my stay last week and FD was very apologetic that its hotel policy and she cant do anything even to give premium internet is not possible.