FlyerTalk Forums - View Single Post - Bumped on Award Travel, compensation?
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Old Apr 29, 2004 | 6:16 am
  #3  
AHO
 
Join Date: Sep 2001
Location: Sweden
Posts: 2,044
The compensation need not exceed the price of the ticket (from an EU airport)

Originally Posted by A-340 GOT
A question that just came to my mind, I have not been bumped very often. But if you are travelling on an Award Trip (with eurobonus points for example), and have the "luck" of beeing bumped, will compensation be the same as if travelling on a payed ticket ( I guess it is, but must anyway ask !?)
If the flight is departing from an EU airport, then new EU directive will apply.

You can find more detailed info here "
The European Union has created rights for air passengers and is working to reinforce them. ".

II. Overbooking
A passenger has a valid ticket indicating a confirmed reservation and arrives within the time limit for check-in at an airport in the European Union. If the airline then prevents the passenger from boarding because it has
overbooked the flight, the following rules apply.
· The airline must offer that passenger a choice between :
-reimbursement without penalty of the cost of the ticket for the part of the journey not made or;
-re-routing to the passenger?s final destination at the earliest opportunity or;
-re-routing at a later date at the passenger?s convenience.
· In addition, the airline must pay minimum compensation in cash as follows:
- ? 150 for flights up to 3 500 km ( ? 75 if the delay to the passenger is less than two hours)
- ? 300 for flights over 3 500 km ( ? 150 if the delay to the passenger is less than four hours)

The compensation need not exceed the price of the ticket. Only if the passenger agrees can it be paid in vouchers or other services rather than cash.
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