Same issue here. The handle broke off, which is a common issue on the Crew 8 22" rollaboarder. They refused to replace. Said it was not their fault. I did end up just ordering a handle from them for $30 and will install it myself when it arrives. But no more Travelpro for me. My next bag will be B&R. They really do stand behind their warranty.

Shame on Travelpro for ignoring their obligation for lifetime warranty.