Originally Posted by
olouie
This is why I always call instead of deal with the desk agents. So much better, especially if you are A list or A+
IME, the phone agents are even less willing to help in IRROPS situations. Despite an email saying that my flight was canceled, the phone agents couldn't place me on any of 2-3 alternative flights. They told me to just go to the airport and that they would help me there!