Originally Posted by
Poker2012chu
Perhaps this was a one time thing, but at STL the only agents you could work with (and were stuck with) are the ones in the gate area you could fly out of, or at least that was the case when I was there. I could be off base, and perhaps this was some one-off occurrence. Anyway, I just wanted to share this.
I had similar experience at LAS on Sunday. Other agents simply refused to help. I do not think they could not, probably they just did not want. Our agent was completely clueless, not being familiar even with basics. She called for help - nobody came over. So she proceeded by calling again for advices. One minute typing, 3 minutes on the phone, other minute typing, 3 more minutes on the phone. Her questions showed her total lack of knowledge. At the end she failed to provide correct ticket, just completely messed up our record.
I am old enough to remember the time when there were Southwest costumer service desks - staffed with knowledgeable people at many airports. They had the ability/power/knowledge to help any passengers with any problems.