Originally Posted by
OriginalName
Had a BRG approved where the SPG rate was breakfast inclusive. The OTA rate was also breakfast inclusive and the BRG success confirmation email stated that the room type included breakfast.
There was actually an error with the BRG in that both the 20% discount and 2000 starpoint benefits were applied. SPG later emailed to say they recognise the error but will honour it as a gesture of goodwill.
The hotel has now emailed saying that breakfast is not inclusive, which according to the Wiki, should be as both the SPG and OTA rates were breakfast inclusive. I can't really find any reference in the BRG terms saying that the breakfast will continue to be included?
I'm wary also that an exception has been applied to apply both the 20% off and 2000 starpoint benefits. But the 20% off was only something like 15 USD off so pretty much on par with the 500 point plat welcome bonus. Any advice? Cheers
Your competing rate was inclusive of breakfast, so you BRG approved rate is inclusive of breakfast. Don't listen to what the hotel tells you - forward that hotel email to the BRG team to handle. I guess the only slight issue is the the 20% and 2,000 points but given that SPG said they will honour it, then I think you are looking good on all fronts (breakfast, 20% and 2,000points).
Once upon a time I had a hotel email directly and tell me they won't accept the approved BRG rate but offered a rate slightly less than BAR - guess where that email went straight to? to the BRG team and all handled fine. Arriving at the hotel - gosh, they even tried to suggest the BRG rate was dodgy.