Originally Posted by
Tafflyer
Please don't misunderstand. I live mostly in Portugal these days and love the Portuguese and their way of life.
However, TAP at LIS really feels like a Portuguese operation with all the organisational "flair" that comes with it. Don't you love parking at an airbridge just to find the terminal entrance blocked off an you have to walk down stairs to a waiting bus. Don't you then love how you can see where the bus needs to drive but it then drives once all around the terminal to get there. Don't you love the priority boarding signs which sometimes point left and sometimes right, but then the gate agents getting confused and ordering people into the wrong lines. Don't you love the gate announcements where the Portuguese and English language versions contradict each other. I could go on and on, and it sounds negative but it still feels warm, friendly and well meant. I'm sure that US-Brazilian has no idea how his airlines home hub really works.
I could make the same comments about the way CDG works at times and yet I would not frame them as concerning "the French" – they are problems with the airline or with the airport. I do understand you mean well, but very honestly it just sounds patronising.
Originally Posted by
IAN-UK
That sounds like a chancer's approach. The OP was travelling on an economy class ticket. To use sophistry to mislead the airline to believe he was travelling in business-class would be tacky.
Disappointing his upgrade didn't go through, but that's life....
I would agree in theory, but in my experience TP's customer service – unlike other aspects of their performance – is a disgrace; this might be the only way to have any proper reply from the airline.