Moderator, Air Canada; FlyerTalk Evangelist
Join Date: Feb 2015
Location: YYC
Programs: AC SE MM, FB Plat, WS Plat, BA Silver, Marriott Plat, Hilton Gold, Accor Gold
Posts: 18,943
Ah, Carlson. Yeah, I just left a job where we used them for the past 10 years. They were utterly useless. But did you not get a confirmation e-mail from them that included the booking reference within the e-mail? We did at least get that from them.