Originally Posted by flyquiet

I have this problem with sign language interpreters. Events want the interpreter to pay because they are charged per person by the venue for catering. Well, the interpreter is no more a "person" than the waiter is, and their hands are constantly working - when do you think they eat? (Hint: a granola bar before or after). Or the trade show floor requires a badge; no one without badge can go in and benefit from seeing the "marvels" within. Some of these situations are resolved more acrimoniously than others, but we never pay. The trade show is lucky that THEY aren't paying the interpreter fee to make them compliant with ADA or AODA.

Likewise, the caretaker is not a consumer of the MLL. One could even argue that they are working on AC's behalf to make the MLL accessible to one of AC's customers, so AC is not in violation of equal access / human rights responsibilities. AC should be glad to have that provided at no additional cost to them.

In Ontario, the AODA Customer Service Standard requires


I don't know that AC posts any specific notice about MLL access for support persons.

Technically, Air Canada being federally regulated likely is not covered by AODA even in its Ontario based operations, but violating human rights based on a loophole is never the side of the angels.