Originally Posted by
demue
Well, my experiences with Citi are decent, though not stellar and I agree that they got some weird, nonsensical processes in place.
The latest one here seems that somehow, for no logical reason I can see, when they trigger a new credit card to a customer due to expiry of current validity period they now seem to block your existing, still valid CC for online POS transactions. Physical swiping of the CC still works fine, but online doesn't. I wanted to buy a SQ ticket yesterday and couldn't even though my Citi PM is still valid for two months. Reason given was that a new card with new expiry and CCV had been triggered and was pending activation. Well I haven't received it yet so how can I activate it? Then they block the online transactions of the current valid card? Nonsense.
This is crazy.
Just to add it's not just Citibank Singapore - but HK is just as bad. Citibank HK decided that to perform online functions, users need to have a token (similar to that Citibank Singapore has been using for years). Problem is, they didn't automatically dispatch the tokens or even communicate this to their account holders!
So one day I had to make an urgent payment from my Citibank HK account. Naturally I couldn't proceed. Called their Customer Service and guess what - they advised me of this new requirement, said they'd need to take 7 to 10 business days to dispatch a token to a Singapore address!! Surely this is another basic common sense - if you need customers to use a token, then you need to give them to your customers beforehand and not wait till the customer needs to execute an urgent transaction only to be told a token will now be requested for you, which can only arrive days later even by courier.