Originally Posted by
Ponyboy
I don't understand the question. Obviously I wanted to go where I originally booked (in this case home.) My flight was Philly - Phoenix - home. They obviously assumed I wanted to continue to home, as they booked me on the 9:30 flight. My objection is saving BS fares to hopefully profit more money while hanging enroute customers out to dry.
Thanks, that clarifies it. Your earlier connection got cancelled, a 730 and 930 to the same destination were both available, and only the later one still had a WGA fare available.
I don't see where you did anything wrong. In fact, you helped by coming up with an acceptable alternative flight. They didn't need to get "snarky", and in the end you straightened it out at the airport.
Customer service could have been better.