Originally Posted by pon18n

I never get why people feel the need to vent out and throw tantrum over your service person. I always try to be as polite and as understanding as possible.

Just a few weeks ago I got stuck at ORD due to weather, and I went over to service desk to ask for amenities. The service person told me I'm not eligible because it's weather related. Having been through this situation just a few weeks ago, I'm well aware that my frequent flyer status would more than qualify me for the amenity and that he doesn't know .....

Now, I could either choose to be a dick because that guy obviously is an idiot, but it doesn't help anyone but to irritate both parties and waste my time. So instead I politely told him, "I'm pretty sure that's not how it works". He then walked to his sup and got confirmed what I already know. He profusely apologized and we went on our business.

I wish him a good night and comment that I hope he gets to go home soon because his shift was already over but there were still 30+ people in the line.

So I was completely in the right and he was trying to rob me off my benefits (due to being ignorant about my rights), but come on, it was a long line and he probably has hours to go before he could return home. In the end I got what I was asking for and we both felt a little better about our experiences.

Originally Posted by pon18n

Decency goes a long way. It doesn't matter who's in the right or the wrong.