FlyerTalk Forums - View Single Post - New London Heathrow (LHR) lounge - experience and reviews
Old Jan 20, 2017 | 4:59 pm
  #102  
Rami Tamimi
All eyes on you!
10 Years on Site
 
Join Date: Oct 2012
Location: LCA/SZX/RGN/TFU
Programs: RJ Plat/MU Gold/ 3U Plat/HU Plat/Melia Plat
Posts: 2,472
I finally managed to visit the lounge this week. To say that I am impressed is an understatement. I have uploaded a few pics,they are not high quality and will not show anything new,but I thought the review would be better with them.

I thought there is that familiar scent when I entered the elevators area, but I thought it was just me being excited to be in CX territory ,but then I saw another poster mentioning this too.

I congratulated the lounge receptionists and the first Plaza Premium staff inside for finally opening the new lounge and they really appreciated the comments. The PP staff invited me to have lunch (I was planning to take a few pics first), he was genuinely so welcoming, so I felt I just had to go. There were only 3 people dining during that time (1PM,so just before pax for the 2xHKG flights start to come in).

I ordered the Tuna Salad (which was perfect), Salmon (alright, could be better) and the cheese board (I thought it was better than the HKG version), the service was very very fast and friendly.

I went to explore the rest of the lounge and again,it was impressive too.I did think that the pictures on the internet make the lounge look much large than it actually is and I do think it can fill up during the departure of those 2xHKG evening flights.

The seating with footrest along the windows is perfect and has those Pier style power sockets in the table. This is probably my favorite spot in the lounge. The view of the tarmac is also much better than from The Pier.

I visited the showers and they had this HKG style shower receptionists instead of leaving your BP in exchange for a key. The amenities they had in the shower were exactly the same as you would find in the HKG lounges too. The space and ventilation were both good (in some lounges,the showers are not ventilated well, so you feel like you need another shower by the time you put your clothes on).

I was particularly impressed with the staff,we recognised each other from the old lounge,but I never really talked to them. I asked if they had the CX Rooster 2017 toy (I have a habbit of collecting them) for sale and they said no and suggested I try asking onboard when I fly CX,they also asked to leave an my email, so they can possibly arrange to have one delivered for my next lounge visit. They saw me slightly upset and then another staff came in and asked what is the problem, so her colleague told her. The said staff then went to the backroom and got me the Rooster, which turned out to be her personal one. I felt bad for taking her own toy and tried to decline, but she was having none of it.

I asked for a comment card to praise the staff and the design team for the good work they have done renovating the lounge and they had a Samsung tablet, which apparently sends feedback directly to HKG.

In total,very impressed with the new lounge and I glad that RJ will never have to pay BA again for me,since I will never set my foot again in that dump again.
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