FlyerTalk Forums - View Single Post - Complaining Effectively
View Single Post
Old Jan 19, 2017, 2:48 pm
  #13  
darthbimmer
 
Join Date: Mar 2007
Location: SJC/SFO
Programs: WN A+ CP, UA 1MM/*A Gold, Mar LT Tit, IHG Plat, HH Dia
Posts: 6,285
All good points from the OP.

One thing I'd add is be reasonable about the compensation you request. Admittedly that goes hand-in-hand with a) avoiding hyperbole and b) being specific about what real inconvenience you suffered, but I call it out separately because I see people so often demanding extreme compensation for relatively minor problems.

For example, suppose you check in to a hotel a find your room isn't clean. You report the problem to the front desk, which promptly takes corrective action-- often by assigning you to a different room of equal or better type, or if they're full having your room serviced while you wait 20 minutes. Your stay is not "ruined". Demanding a free night or more is absurd. It's completely out of proportion to the severity and impact of the problem. More reasonable would be to request a few thousand points (whatever is a small fraction of the nightly cost, even when you're not paying with points) or a comp of a meal in the restaurant, one day's parking charge, etc.
darthbimmer is offline