FlyerTalk Forums - View Single Post - ARCHIVE: 2017 Questions about, guide to, and listing of, compensation
Old Jan 19, 2017, 10:35 am
  #19  
davesam12
 
Join Date: Jan 2010
Location: USA
Programs: AA Platinum Pro
Posts: 652
I have received mile compensation and $$ refund for purchased preferred seating loss, when there were cancelled flights, delays, re bookings, late arrivals because of mechanicals. But only after I wrote a short, concise, polite explanation email to CS.

When our DFW-HNL was delayed 3+ hours a couple years ago, due to a mechanical and eventual aircraft swap, the next morning we received unsolicited emails from AA with apology and advising that 5K miles would be deposited in our accounts.
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