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Thread: Need advice on nightmare flight experience in China
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Old Jan 19, 2017 | 7:16 am
  #40  
Kmxu
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Join Date: May 2012
Location: ORF, RIC
Programs: UA LT 1K, 3 MM; Marriott Titanium, LTP; IHG Platinum
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Send this paragraph to UA Customer Care
Originally Posted by jsloan
"Your system rebooked me onto flights that violate the Minimum Connection Time -- specifically, the three-hour minimum for international/international transfers at PVG to Juneyao. This mistake was compounded by an arrival delay of my UA flight into PVG, causing me to miss my connection. After UA's PVG employees originally refused to help me, I eventually arrived at my destination 20 hours late."

I wouldn't get my hopes up, but you're welcome to try. :-) Let us know what they say.
OP, jsloan has an excellent writing for your friend. He/she only needs to expand the details slightly (e.g., Juneyao flights numbers and date; mentioning that UA phone agent was very helpful to rebook the flight to BKK!). Hopefully, UA will give some token-of-appreciation miles. Good luck.
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