OP here. I have some new info!!
Originally Posted by
jsloan
Normally, the reason for the delay matters, at least in terms of what UA should have been willing to do to re-accomodate the stranded passenger. UA tends to be more strict during weather delays. Missed connections are the responsibility of the late-delivering airline.
I pressed my friend for more details on her flight arriving late from SFO-PVG. Turns out there's more to it. The flight was a little late, but when they landed, there was "another plane docked in our plane's spot, and our plane had to be shuttled in". So THAT is what caused the big delay in her getting off the plane.
Separately--will United respond if I reference the Minimum Connection Time rules? is this a thing that I can bring up? I'm just learning about this today.
Thank you!!