I had difficulties rerouting my QF issued exMPM DONE5 with QF premium desk after flying two first segments. In short, QF were making up rules and didn't agreed to make the change. Tried to get change done with AA and AY, first both declined, but finally AY was able to make the change.

First QF agent put new flights to the system. The new routing couldn't be prised automatically, so they promised to call back. However, when I got callback the agent that handled the case claimed that I was breaking the rules. However, they were making up some rules that didn't exist in the rule sheet For example, they didn't wanted to allow connections in continents already visited even that rule sheet allows it. Also they were saying that layover must be in some date, they didn't agreed with the 24 hour rule.

I asked to speak to supervisor, but the agent had already talked to him, so supervisor agreed with the first agent. Tried even HUCA, but because of the notes on the record, got connected to same agent. At this point they even wanted to reprice the ticket even that I had already started using the ticket. Finally the supervisor agreed to check with OneWorld support, who confirmed my routing and not doing any base fare repricing.

However, the dictionary still didn't autoprice, so QF didn't still agreed to make the change. The supervisor was claiming that they are not allowed to manually price itineraries any more and it would be illegal to do so.
At this stage my original flight was on following morning, so I really needed to get the change done. Also the new flight still didn't had e-ticket number, there was risk of losing it.

The next flight was with AY so tried to contact them. First they said that their rating desk is closed, so they couldn't do the change in time. Tried to contact AA RTW desk. New guy that I didn't knew beforehand answered and first disagreed to help with the change. I asked to speak supervisor and explained the situation. The supervisor was willing to help as AA RTW desk senior agents always, but AA rating desk couldn't see the taxes that I had already paid (propably because of different GDS), so the rating desk couldn't do the tax calculation for the new ticket.

Tried to call again to QF, they still made excuses why not to make the change.

Finally, AY Gold reservations was willing to help me. They removed the unwanted flight and promised to handle the change on following day when rating desk is open. On next day, got call from AY rating. It was very helpful to speak to rating people directly. According to her, he took almost half day to get the calculations right.

I have got before very good service from QF premium desk, but it seems not the case anymore as people have changed, especially in NZ. OZ based res team tend to handle complicated things better, but it seems to be hit and miss, depending where a call get routed to. Note that I don't have status with QF, but I have asked to get connected to premium desk because of the OW status, as one very helpful QF agent suggested some time ago when I had last time problems reissuing the ticket with ordinary QF res desk.

Needed to even give positive feedback to AY for handling the case as after they agreed to handle got superior service from them. I don't have status with them either, but was able to get service from AY Gold as AY tends to handle all OW elites same as their own elites.

But really, it shouldn't take hours in phone with multiple carriers to make changes to the premium class ticket. Much better experience from my previous RTW ticket with AA stock and using AA RTW desk only to make changes. Hopefully next changes will go smoothly with AY.