Originally Posted by
bennos
I've had this happen with both mileage and cert upgrades (and IROP rebookings). So now I always OLCI the day before, and if that errors out (usually with a message to call in), then I call in and have them fix it before heading to the airport.
had this happen a few years ago on a transcon when it was 12.5K miles for domestic upgrades
OP space day before flight; miles never pulled, OP space put into my ticket. Couldn't OLCI. Went to JFK a bit earlier and Red Coat just pushed a few buttons and gave me the BP for a seat up front.