Originally Posted by
syrahnose
No where along the line was any food coupons offered even though over 3 hours first delay.
Would have been nice of AC to provide, for sure, but certainly not required for AC to do so (only way AC would be required to do this is if a flight subject to EU comp, so would have to be a flight departing an EU destination).
Originally Posted by
syrahnose
It would have been much better if she'd been allowed to come home and take a delayed flight tomorrow instead of stretching 20 hour flight into 30.
Did your daughter ask about that? My guess is they probably would have done that if it was requested (and space available - these days, that can often be an issue though).
Originally Posted by
syrahnose
Do I go through 1k channels or direct to AC for compensation.
AC was the cause of the delay, so theoretically, everything should go through them. My guess is they'll throw out a % off code for next AC trip - though may not be helpful so much if she fly's UA mostly.
You can try through 1K, they might give you something. But AC would really be the primary since it was their issue. I would expect something from them, so legally, they offered what is required - they rebooked to the destination.