Originally Posted by Points Scrounger

I've found their customer service fine the one time I called them about activating my online account (app). The staff in their branches are incredibly nice. Spent just over $2K and now waiting on the 10K bonus (about $100).
For both them and the United Nations I had to add the card to my phone via a telephone call, unlike the SMS messages from commercial banks. I had wanted my UN card in Samsung Pay, but it ended up in Android Pay instead, not worth another call about it.
I used the FirstTech card four times in Dubai with mixed results: at a restaurant and a bookstore it went through as a PIN card; buying a transit card from a clerk resulted in a signature slip, as did checking out of my hotel (I assume those merchants were set up that way). It did require a signature at Best Buy vis Samsung Pay for an $800 computer, which was explained earlier in this thread.