NICKEL AND DIME "FOUR STAR" HOTEL

The location of this hotel is fantastic – a couple of blocks away from the information centre as well as where the hop on hop off bus commences. The views of the harbour are spectacular, once you reserve a harbour side superior room and the staff is friendly.

The location is also excellent as the airport shuttle bus drops you off beside the hotel. If you are 1 or 2 individuals travelling to Hobart, I would recommend taking the airport shuttle as it is $19 one way and $30 return. On the return, I took a cab from the hotel to the airport early morning and the cost was $50. However, Uber has arrived in Hobart and the price range was $30 - $40, so that is probably a better alternative.

I would like to now begin commenting on the “room for improvement” for this hotel:-
1) Even though I forgot my travel adaptor, 100% my fault, when I landed in Sydney and stayed at another four star hotel, travel adaptors were provided free of charge in the room. To my surprise, this hotel charges $15. Given that this chain is predominately situated in Australia and New Zealand, I highly doubt that this request occurs often and for a four star hotel, you could easily provide this request for free by including in the reservation notes that the person has a travel adapter. You inform the guest that the adapter is to be returned to the front desk upon check-out and if not returned there will be a $30 fee.

2) No complimentary bottles of water provided but you can purchase 1L bottles for $9. Wow – again, even at other 4 star and even 3 star hotels, you receive complimentary bottles of water. Luckily, in the elevator, I noticed alot of Woolworth bags, so googled it and walked there less than 10 minutes to purchase basic stuff such as bottled water and chilled it in the fridge.

3) Finally – your room is allotted free wifi of up to 400MB data per day. However, you can purchase 4GB of data for $23 and the rationale is that you can download Netflix etc. Again, you can allot 1GB of data, but the disparity of 3.6 GB is consistent with the horrible soft product offered by this hotel. After this hotel, I travelled to Cairns and everybody was allowed free wifi unlimited access to download their emails etc. lf you wanted to download movies, the cost to access this wifi was $14.
As such for these reasons, I indicate that this hotel doesn’t provide excellent 4 star hotel service and it’s sole reason is to nickle and dime its customers.

4) I saw many business people as well as tourists at this hotel, so I was pleasantly surprised when I went to the gym of such archaic machinery in quite awhile. Have low expectations if you intend to exercise there as you will be able to accomplish light workouts.

Based on my experience at this Grand Chancellor, I highly doubt that I would stay at another one. I noticed that the wifi situation is similar at the one in Melbourne, as I went to the lobby to verify if the same webpage with the limited wifi was uploaded to my phone, as the one in Hobart CBD,

I would choose an airbnb product over staying at the Grand Chancellor.