@Secretsquirrel.return - you deserve much respect for your honesty and conscientious approach ; but I sincerely hope that BA will provide the necessary equipment/resources - along with the courage to make corrections/revisions to current practice where appropriate - to enable you to deliver the sort of customer service you would clearly wish to.
Meanwhile this is not a pretty picture in so many aspects :
- bad planning & preparation for BoB itself leads to zero reliability of service
- an associated negative impact even on CE standards
- CC not given proper tools to do the job
- no inflight retail sales possible, in some cases
- an already demoralised crew needlessly embarrassed by passenger reaction
The saddest part is that - all cost-cutting issues aside - so much of this is self-inflicted, and could have been avoided, simply by a more intelligent & disciplined approach by management.
Last edited by subject2load; Jan 16, 2017 at 5:24 am