Originally Posted by corporate-wage-slave

Hopefully someone will correct me if I've got this wrong, but Tourvest is the main contractor here, not M&S. BA have an agreement with M&S to supply their food products to BA, but the overall logistics, point of sale, accountancy, stock management, is part of an agreement between BA and Tourvest. Tourvest also have the supply agreement for the drinks, hot and cold, alcohol or not, plus the tax free / Highlife Shop logistics (etc). Tourvest handle all the payment issues, presumably take their cut, and then pass the rest of the cash to BA, so that BA's involvement here is quite small in theory (the clever bit mentioned above). From a passenger perspective this should be invisible, so it's just FT uber-detail, and clearly BA must overall take responsibility for the customer experience.

If I've got that right, then Tourvest is probably in the frame, not least to get the Tourvest POS to work.

Just to complicate matters, it's another company, DHL, that is responsible for getting the products to the LHR aircraft, from a delivery perspective. So if there is no food / drink on board the finger then points to DHL.

There's a bit more about this in the Information thread.