Originally Posted by
flyingmonkie
.. Can you confirm whether there have been any bookings made on the payment card XXX" to which the answer was "There are no bookings in the system for that card."
If the reservation was in the queue for ticketing no charge would have been charged
yet. That the emails came later indicates was ticketed some time after the reservation was made.
Originally Posted by
JAXBA
...searching for an etkt that perhaps hadn't been ticketed yet, wouldn't have found anything. Not sure that searching for a PNR by credit card is doable, in which case agent should have asked for name, flight number, date, etc. instead.
Yep. You only get a answer to the question asked. Asking about a credit card number charge is unusual. Asking about a PNR, name, flight number is what is normally asked. Also cancelling by someone other than the passenger/travel agent is not normal practise. (Do you want me to cancel your flight by just phoning up the airline?)