Originally Posted by
flyingmonkie
1135 on Thursday a phone call to BA who said that the above booking had NOT been made.
There is a time lag between when a reservation is made and the flight is ticketed. That can be seconds to days.
What was
exactly asked is important. A person can think they asked one thing but technically it can be another.
Your revised time line does not mention the person
“not working Friday” or the weekend.
Like others, I fail to see what BA have done wrong. BA were not operating the keyboard: your people were.
And anyway FT is not BA, so no matter what peoples opinion is here ,it has no effect with BA.