In my case, the phone rep, who is actually a third party, sent them an "urgent" request for a refund, which she copied me on. Still no answer. I asked her right out if they were going under, before I saw all of your postings. She said she didn't think so, but it sure doesn't look good.
I'm past the 60 days on my credit card for disputing that portion of the charge too. I contacted my credit card company anyway. Not sure what the result will be yet.
Last edited by mareh; Jan 15, 2017 at 12:08 pm