Hi guys,

Last Friday I travelled from Lisbon to Barcelona and something very weird happened to me, when I was boarding I was informed that I have been upgraded to seat 5D (I had previously secured exit-row seats) due to the flight being full and an equipment change, which usually means good news but unfortunately I was travelling with my gf and she was not upgraded despite both being Star Alliance Gold and after I kindly asked the gate staff to take that into account.

Where it starts to get weird is when after boarding the plane I find out the business class seats only go to row 4 and I was seated in 5D where it specifically said it was C class. I quickly informed the crew about the situation and they told me they would inform their ground staff and see what could be done. After awhile they informed me that unfortunately the biz class was totally full and they would not be able to upgrade me (despite having a biz class ticket in my hand issued minutes ago by their staff at the gate).

The chief of cabin on the flight told me I should report the situation to the airline as I should be entitled to some type of compensation, and what I would like to know from you guys is if should lose any time trying to report the situation or if they simply won't care about the situation?