Originally Posted by rabbmd

I just experienced this exact thing on my January 11th statement for a December 27th charge for my January mortgage payment. I had gotten 3x points twice on test $10 payments in October and on my full mortgage in on October 27th and November 27th charges. In citi.com I see the charge changed on their end from "Services - Real Estate Agents, Brokers, Managers" to "Services - Utilities - Electric, Gas, Sanitary, Water". I called citi once and after 30 minutes of idiots not understanding I got cut off. My payments still look to be real estate on plastiq. Did you get any resolution here?

If I don't get the 3x points I will not use plastiq for my mortgage anymore.